A single, massive Austin facility — group classes, open gym, and multiple sports areas — gave members a wallet pass they tap themselves in with, so no one waits on the front desk.
HCI Sports & Fitness isn't a chain — it's one destination in Austin big enough to be several venues under one roof. A member's visit might move from a group class to open gym to one of the facility's sports areas, and each of those is its own point of entry.
At that scale, every access point that runs through a staffed desk becomes a bottleneck. During peak hours, checking members in by hand means lines — people waiting to be looked up before they can start their workout, their class, or their game.
HCI gave members a digital wallet pass they add once and use to check themselves in anywhere in the facility. Instead of stopping at a desk, a member taps or scans and goes — at a class, at open gym, at a sports area. The credential lives in Apple Wallet and Google Wallet, so it's already on the phone or watch they carry.
The reason it worked is the reason it's simple: it takes work away rather than adding it. Members don't download anything or wait for anyone. And because the pass is self-serve at every touchpoint, the front desk stops being a checkpoint and becomes a place for real help.
For a facility where a single visit can touch several parts of the building, self-serve check-in isn't a nice-to-have — it's the difference between a smooth arrival and a queue. HCI chose VRSE Pass because it gave members the easiest possible way in, everywhere in the building, without waiting for anyone.
Tell us about your club and we'll set up a live pass with your logo — usually within a day.